Refund policy
We want you to have a great experience with Neothera. If something isn’t right with your order, we’re here to help.
Eligibility for a Refund or Replacement
Please contact us within 48 hours of delivery if:
- You received the wrong product.
- Your product arrived damaged.
- An item was missing from your order.
- You received an expired product.
To help us resolve the issue quickly, please share your order number and unboxing video of the package at care@neothera.co.
Not Eligible for Returns
Due to hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or tampered with.
Order Cancellations
Orders can be cancelled only before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
Refund Timeline
Once your request is approved:
- Refunds are processed to the original payment method..
- Most refunds are completed within 7-10 business days, depending on your bank or payment provider..
Need Help?
Email us at care@neothera.co and we’ll do our best to make it right.